William Hill: the second counter

One account per customer; the General Terms cover sports betting and gaming products on williamhill.com and its apps.

“and any of the sports betting, gaming and gambling products and services which are available via the same (together, the “Services”)”

Source: help.williamhill.com › … › articles › 29441300852893-Terms-Conditions-UK-Jersey-and-Gibraltar-Customers, read 3 November 2026

Deposits in the one account fund both bets and games; the same balance shows in Sportsbook and Gaming sections.

“You can use the money deposited into your Account to place bets and/or play games as part of the Services.”

Source: help.williamhill.com › … › articles › 29441300852893-Terms-Conditions-UK-Jersey-and-Gibraltar-Customers, read 3 November 2026

WHG (International) Limited, registered in Gibraltar, runs all products for GB customers; Gambling Commission account 39225.

“2.1. We are ‘WHG (International) Limited’, a company registered in Gibraltar, with registered company number 99191”

Source: help.williamhill.com › … › articles › 29441300852893-Terms-Conditions-UK-Jersey-and-Gibraltar-Customers, read 3 November 2026

Games under the Vegas, Live Casino, Casino, Bingo and Poker tabs sit under the same Terms and account.

“For any games (including, without limitation, under the ‘Vegas’, ‘Live Casino’, ’Casino’, ‘Bingo’ and ‘Poker’ tabs), the applicable rules for the relevant game”

Source: help.williamhill.com › … › articles › 29441300852893-Terms-Conditions-UK-Jersey-and-Gibraltar-Customers, read 3 November 2026

Live Casino; compulsory session reminders apply in all Live Casino games for UK customers.

“As of 20 July 2020, we introduced compulsory reminders within all our Live Casino games.”

Source: help.williamhill.com › … › articles › 30555387112989-UK-customers-Compulsory-Gaming-Session-Time-Reminders, read 3 November 2026

Theoretical RTP is shown in each game's 'information' or 'help' section; a separate RTP explainer article exists.

“The theoretical RTP (Return to Player) is available on all games within the 'information' or 'help' section of the game.”

Source: help.williamhill.com › … › articles › 29497232750493-Game-Fairness-at-William-Hill, read 3 November 2026

Rules for each game form part of the Terms; in some cases shown under the “(i)” icon of the game.

“the applicable rules for the relevant game (in some cases, shown in the “(i)” icon for each game)”

Source: help.williamhill.com › … › articles › 29441300852893-Terms-Conditions-UK-Jersey-and-Gibraltar-Customers, read 3 November 2026

Not confirmed from a GB page we could read on 3 November 2026.

Not confirmed from a GB page we could read on 3 November 2026.

£5 by debit card, Pay by Bank or Apple Pay; £10 by PayPal, Skrill, Neteller or paysafecard; £1 in shop with Plus.

“What are the deposit, withdrawal limits and timescales for Debit Card? | | Deposit | Withdrawal | Minimum amount | £5 | £5”

Source: help.williamhill.com › … › articles › 21812883018653-Available-Deposit-and-Withdrawal-Options-Excluding-customers-registered-in-the-Republic-of-Ireland, read 3 November 2026

£5 to debit card, Pay by Bank, Apple Pay, Skrill or Neteller; £10 to PayPal; smaller balances are paid in full.

“we will process a withdrawal for the full available balance in your Account in any event (i.e. even if less than the minimum withdrawal threshold)”

Source: help.williamhill.com › … › articles › 29441300852893-Terms-Conditions-UK-Jersey-and-Gibraltar-Customers, read 3 November 2026

Visa Direct cards: 4 hours; other cards: in most cases 1 to 3 working days; PayPal, Skrill, Neteller: 1 working day.

“Visa Direct cards - 4 hours (what's Visa Direct?) Other cards - in most cases 1 to 3 working days, depending on your bank”

Source: help.williamhill.com › … › articles › 21812883018653-Available-Deposit-and-Withdrawal-Options-Excluding-customers-registered-in-the-Republic-of-Ireland, read 3 November 2026

No fee on deposits or card withdrawals; a £3 monthly fee applies only to accounts inactive for 13 months with a balance.

“We do not charge fees for any deposit method (although some banks may impose fees and you should check with your provider if you’re unsure).”

Source: help.williamhill.com › … › articles › 29441300852893-Terms-Conditions-UK-Jersey-and-Gibraltar-Customers, read 3 November 2026

Credit cards are listed for non-UK customers only; credit-card funding through Apple Pay or PayPal is not allowed for UK customers.

“NOTES: Deposit via Credit Card or money service through Apple Pay is not allowed in the UK.”

Source: help.williamhill.com › … › articles › 21812883018653-Available-Deposit-and-Withdrawal-Options-Excluding-customers-registered-in-the-Republic-of-Ireland, read 3 November 2026

Daily, weekly or monthly net or gross deposit limit on the account; the pages do not split it between sport and gaming.

“Limits can be set on a daily, weekly or monthly basis.”

Source: help.williamhill.com › … › articles › 21812883413533-Deposit-Limits-Explained, read 3 November 2026

Time Out of 1, 2, 7, 30 or 42 days for UK customers; it closes access to the whole account.

“Taking a Time Out means you won't have access to your account for a selected period, during which you'll also be unable to deposit, withdraw or play.”

Source: help.williamhill.com › … › articles › 30552286841117-What-s-a-Time-Out-and-How-to-Set-One, read 3 November 2026

Self-exclusion of 6 months to 5 years closes the account(s) and extends to 888/WH group brands; GAMSTOP registration stated.

“For UK customers only: From 20 April 2023, any NEW self-exclusion request will be extended to any related accounts we identify that you hold with all 888/WH group brands”

Source: help.williamhill.com › … › articles › 30552291761053-Self-Exclusion-and-How-to-Set-One, read 3 November 2026

Product Blocking through Customer Service: Casino, Poker, Vegas, Games, Bingo and Live Casino can be blocked; not Sports.

“These restrictions can be applied to: Casino, Poker, Vegas, Games, Bingo, and Live Casino.”

Source: help.williamhill.com › … › articles › 29873309823645-Safer-Gambling-for-UK-customers, read 3 November 2026

Session Time Reminder every 30 minutes or every hour; compulsory for UK customers, at most one hour.

“It's now compulsory to set a session time reminder of maximum one (1) hour on your account.”

Source: help.williamhill.com › … › articles › 30555387112989-UK-customers-Compulsory-Gaming-Session-Time-Reminders, read 3 November 2026

Messaging / Live Chat, available 24/7.

“We’re here to help - our Customer Service team is available 24/7 via our Messaging service.”

Source: help.williamhill.com › … › articles › 21813121954461-Contact-Us, read 3 November 2026

Customer Service first, then Second Opinion team: acknowledgement within 24 hours, resolution within 8 weeks.

“We will provide an acknowledgement to your complaint within 24 hours and will endeavour to resolve your complaint as soon as possible, this will be within 8 weeks.”

Source: help.williamhill.com › … › articles › 21813006819101-How-to-Raise-a-Complaint, read 3 November 2026

IBAS, at no charge to the customer.

“you do have the option of seeking external adjudication free of charge via IBAS.”

Source: help.williamhill.com › … › articles › 21813006819101-How-to-Raise-a-Complaint, read 3 November 2026