How we read a bookmaker’s casino side

Where the answers come from

Only from the bookmaker itself: its general terms, casino or gaming terms, help centre, payments page, safer-gambling page and complaints procedure, in the version for customers in Great Britain. We copy the exact words, note the page and the date, and write a plain one-line summary next to them. Review sites, forums and other comparison sites are never used as a source.

Some bookmakers block visitors outside the UK. Where a page did not open for us, we read their public help-centre feed or a Web Archive copy taken in the last six months, and say so under the quote.

Licences

Licence details come from the Gambling Commission’s public register, downloaded on 3 November 2026: the account that holds the casino licence, the full licence number, and the web addresses that account has declared. A bookmaker’s address is linked only when the register lists it under that one licence holder and its home page opened cleanly when we checked. At some bookmakers the casino counter is licensed to a different company from the sportsbook; the bookmaker page then shows both.

The 22 checks

Between the counters

• One login. Does one account cover the sportsbook and the casino?
• One balance. Do sport and casino share one balance, or does money move between wallets?
• Who runs the casino. Which company do the terms name for the casino side?
• Other products. What else sits on the same login?

At the casino counter

• Live tables. Is there a live casino with dealers?
• RTP shown. Where is return-to-player information published?
• Game rules. Where are game rules and game information?
• Slot stake limit. Do they state the £5 / £2 slot stake limit?
• Casino terms. Are there casino terms of their own?

Money in and out

• Minimum deposit. What is the smallest deposit?
• Minimum withdrawal. What is the smallest withdrawal?
• Withdrawal time. How long do they say a withdrawal takes to process?
• Fees. Do they charge fees to deposit or withdraw?
• No credit cards. Do they say credit cards cannot be used?

Tools across both counters

• Deposit limits. Can you set deposit limits, and do they cover the whole account?
• Time-out. Can you take a break, and can it be for the casino only?
• Self-exclusion. Does self-exclusion cover every product, and is GAMSTOP named?
• Product block. Can you block the casino and keep the sportsbook?
• Reality check. Is there a reminder of time spent while playing?

When something goes wrong

• Live chat. Is live chat offered?
• Complaints. Is there a complaints procedure with a timescale?
• ADR named. Which dispute-resolution service do they name?

What “not confirmed” means

We could not find the answer in writing on a GB page we were able to read. It is not a finding that the bookmaker lacks the feature, and we never fill a gap from memory or from someone else’s summary.

Why the bookmakers appear in this order

By how many of the 22 checks their own pages answer, then alphabetically. It is a measure of how much they put in writing, not a judgement of the casino, its games or its prices. Nobody can buy a place in the list.

On this reading we also looked at 3 more bookmakers that are not listed: BoyleSports, because its help pages are shared with Ireland, and no GB page we could read names its licence holder or GAMSTOP; QuinnBet, because their pages could not be read from our location; BetUK, because same licence holder, terms and help text as BetMGM, so its page would repeat BetMGM's.

Pictures

The photographs on Two Counters were made for this site. They are illustrations of a sportsbook and a casino in general and do not show any bookmaker’s premises, staff, products or games.

Corrections

If a bookmaker changes its terms, or you think we have misread a page, write to contact@twocounters.co.uk with the page address. We re-read the page and correct the entry with the new date.